Refund & Cancellation Policy

Refund Policy

 Refunds are provided for cancellation/return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.

Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order.

For return requests, the refund of payment is made after the returned product has been received Swanrose and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You. 

No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery orders returned by You may subject to levy of a charge which will be deducted from Your refund amount.

Time period for refunds:

Refunds are processed within 7-12 business days of Swanrose receiving the product returned and completion of quality checks. 

Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded. 

Swanrose is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.

 Mode of refund:

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of payment.

Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to Your bank account.

Cancellation Policy:

Cancellation of an order can be either by Swanrose or by You.

Cancellation by Us

Swanrose has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons):

  1. Failure to comply with any of these Terms
  2. Product is unavailable
  3. Technical errors or issues
  4.  Invalid address is given in order details.
  5. Malpractice is used to place the order.
  6. Bulk order is placed for commercial resale.
  7. Multiple orders are placed for same product at the same address.
  8. Order is undelivered after [2] attempts.
  9. EMI offer is rejected by the bank.

Swanrose reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. On such cancellation You will be sent a notification email or SMS at the email address or mobile number provided to Swanrose

Cancellation by You:

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on or send us a Whatsapp message through our website Orders for products that have been dispatched from our warehouse cannot be cancelled after purchase. 

If an order has been successfully cancelled, You will be sent a confirmation email or SMS at the email address or mobile number provided to Swanrose. 

Swanrose reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold Swanrose liable for any rejection of order cancellations. You will receive a refund for Your cancelled orders that have been accepted in accordance with the Refund Policy.